How it works

Three honest answers, at a real counter

Tilow connects you with independent repair businesses near you. Each one is a local business with its own name, prices and counter, working to one Tilow standard for grading and warranty.

Fix it

A real price for your repair, and a time to drop it in.

Get a repair price →

Sell it

An instant offer for your old phone, paid at the counter.

Get my offer →

Upgrade it

Trade in your phone and see what a better one really costs.

See what I pay →

Fix it

Pick your phone and what is wrong, and you see the repairer's price before you go. Book a time that suits you. You pay at the counter when it is done. If a part has to be ordered in, the booking shows you the first day it can be done.

Sell it

Tell us the phone, its storage and its condition for an instant offer. Book a time to bring it in. The repairer tests it, confirms the price and pays you. Second-hand dealer laws mean we check ID: you verify with Stripe Identity, and Stripe holds your documents, not us.

Upgrade it

Tell us the phone you have. We take its trade-in value off every refurbished phone, so the price you see is the price you pay. Reserve the one you want, and collect it at the counter, where a person moves your data across.

Your passcode, if the repair needs it

If the technician needs your passcode to test the repair, it is stored encrypted for the job only, and deleted automatically once the job is finished.

Graded to one standardEvery phone checked against the Tilow grading standard. 12 months’ warrantyOn every refurbished phone sold through Tilow. ID-checked sellersSellers verify with Stripe Identity. We never hold your documents. Passcodes deletedStored encrypted for the repair, then deleted automatically. Australian ownedIndependent repairers, backed by an Australian company.

Questions

Is Tilow a repair shop?

Tilow is the network and the software. The repairs, sales and trade-ins are done by independent repair businesses, each under its own name.

Who do I pay?

The repairer, at their counter.

What if there is no repairer near me?

Join the waiting list for your postcode and we will tell you when one opens. You can still reserve a refurbished phone from any Tilow repairer and collect it.

Find your repairer