The whole counter on one system
One system instead of a repair tool, a CRM, a rostering app and a marketing tool. Free to use, with guided onboarding available (recommended).
More customers
Your Tilow listing
A listing on the Tilow consumer site and a local page for every suburb you cover. Bookings land straight in your Tilow.
Your phones on the Tilow store
List a graded refurbished phone and it appears on the Tilow store for click and collect, reserved to your counter.
Website booking and chat
Real-time repair booking with a time slot and a technician auto-assigned, sell and trade-in requests, and live chat.
Reviews and follow-ups
A feedback link after every job. Happy customers get a review request; unhappy ones are escalated to you with an urgent task.
Leads and campaigns
A leads board, follow-up sequences, marketing streams with per-customer opt-outs, and email and SMS campaigns.
More per customer
The four-way quote screen
Repair, We buy it, Upgrade and Service only side by side, with your margin on each.
"Say this" prompts
Add-on suggestions raised by what the customer told you, with the line to say.
Protection shelf
Cases and screen protectors offered at the right moment, from your own stock.
Buyback and refurb
Buyback offers, testing, the second-hand dealer register and a refurb board that grades phones to the Tilow standard.
Less admin
Jobs
Your own statuses, stages, questions and device custody, with automations that run no matter which screen changed the job.
Point of sale
Sales, invoices, statements and accounts, with Stripe, Square and Tyro card payments.
One inbox
SMS, email, Facebook, Instagram and web chat in one place, plus a browser softphone with call recording.
Ada, the AI assistant
Answers customers on web chat and the phone, drafts replies for your team to check, and reviews every call each week for coaching.
Team
Roster, timesheets, skills and commission, with per-person permissions.
Stock and purchasing
Stock per outlet, stocktakes, purchase orders, and supplier mapping that finds the best offer per part.
Reporting
KPIs, job profitability, profit and loss, and a report builder.
Compliance handled
Retail award rostering
Rosters and timesheets that follow the General Retail Industry Award.
Second-hand dealer register
An append-only register with Stripe Identity ID checks: Stripe holds the documents, not you.
Privacy and marketing rules
One-click unsubscribe, SMS STOP, consent records, data requests handled in the app, and Do Not Call checks.
Your repairs are yours.
Tilow never takes a cut of the repairs you win yourself: your walk-ins, your own website, your Google listing. There is no subscription and no monthly fee. Tilow earns only on work the network brings you and devices sold through the Tilow store, and you see every fee, with its working, inside the app.
Getting started
Tilow is ready to use from day one, set up for phone and tablet repair. Guided onboarding is optional and we recommend it: we help you bring your prices, stock and customers across, set up your counter, and train your team.
Apply to join