Free software that turns your repair customers into upgrade customers
Free software. No subscription, no monthly fees, and never a cut of the repairs you win yourself.
Every repair quote is an upgrade conversation
When a customer hears a repair price, they weigh it against a new phone. Most shops only quote the repair, so the customer walks to a carrier. Tilow puts three answers on one screen: fix it for this, we will buy it for this, or upgrade for the difference.
The counter shows your margin on each option, and prompts what to say.
How much money are you leaving on the table?
A customer walks in with a broken iPhone. Most shops quote the repair and stop there. A Tilow partner can also buy the phone, fix it and resell it as a graded refurbished phone.
Real examples from the repair vs refurb study, dated 24 September 2026: the median repair price across 17 Australian repair businesses, with real buyback, part and resale prices. Profit is ex GST, before labour, includes typical add-ons, and the resale side is after Tilow's commission.
View the entire studyWhat would you make on your next repair?
Pick a model and a repair, tell us what you charge, and see your gross profit next to buying the phone, fixing it and reselling it. Worked out from today's part, buyback and resale prices.
| Repair it | Buy, fix and resell | |
|---|---|---|
| Customer pays you (inc GST) | n/a | |
| You pay for the broken phone | n/a | |
| Refurbished phone sells for (inc GST) | n/a | |
| Your gross profit |
Refurbishing beat repairing in 270 of 270 comparisons
We compared the gross profit on a repair with the gross profit on selling a refurbished phone, across iPhone 11 to iPhone 16, screen, battery and back glass, every storage size.
Study dated 24 September 2026, on median prices from 17 Australian repair businesses. Gross profit per job after Tilow's commission and before labour. Prices move weekly.
View the entire studyAbout $183 more per job when the customer upgrades instead of repairing.
You cannot buy repair traffic. We earn it together.
Google restricts independent repairers from advertising repairs, so the customer has to find you. Tilow builds the pages that customers find: a page for every phone, and a local page for every suburb a partner covers. When someone near you books, the booking lands in your Tilow.
iPhone comparisons where refurbishing beat repairing on gross profit
more gross profit per job, on average, when the customer upgrades
Your brand, your prices, your customers
Your name on everything
Receipts and invoices carry your business name and ABN. You are the seller.
Your prices
You set every repair and sale price. The Tilow store never shows your phones dearer than your own counter.
Your customers
Your walk-ins and your regulars are yours, and so is the relationship.
Your repairs are yours.
Tilow never takes a cut of the repairs you win yourself: your walk-ins, your own website, your Google listing. There is no subscription and no monthly fee. Tilow earns only on work the network brings you and devices sold through the Tilow store, and you see every fee, with its working, inside the app.
One system for the whole counter
More customers
Your listing and local pages on Tilow, network bookings routed to you, your graded phones on the Tilow store, and a follow-up engine that asks happy customers for reviews.
More per customer
The four-way quote screen, "say this" add-on prompts, a protection shelf, and trade-in maths done for you.
Less admin
Jobs, point of sale, roster, automations you set up yourself with no developer, one inbox for SMS, email, Messenger and web chat, a softphone, and Ada, the AI assistant.
Compliance handled
Retail award rostering, the second-hand dealer register with ID checks, Spam Act, Privacy Act and Do Not Call rules built in.
Start where you are
Tilow
The whole counter on one system: jobs, sales, customers, stock, roster, automations and reporting. Free to use, with guided onboarding available (recommended).
See TilowTilow Lite
Keep your current system. Add the Fix, Sell, Upgrade and Buy widget to your website, and list your phones on the Tilow store. Free, with no onboarding cost.
See Tilow LiteYour data, walled off
Every business's data is separated inside the database itself, and tested against another business around the clock. Card numbers never touch Tilow, and customers' device passcodes are encrypted and deleted after the job.
How we protect your dataOpen up new revenue streams by becoming part of the Tilow network. Buy, refurbish and resell the phones your customers already bring you, alongside the repairs you do today.
Questions
What does it cost?
The software is free, with no subscription and no monthly fees. Tilow never takes a cut of the repairs you win yourself.
Do I have to change my brand?
No. You keep your name, your prices and your counter. Your receipts carry your business name and ABN.
Can I keep my current system?
Yes, with Tilow Lite. Or move your counter onto Tilow when you are ready.
Customers near you are looking
Apply to join the Tilow network. It takes two minutes.