Questions from repair businesses
Fees
Is the software really free?
Yes. There is no subscription and no monthly fee, for Tilow or Tilow Lite.
How does Tilow make money?
Tilow earns only on work the network brings you and on devices sold through the Tilow store. It never takes a cut of the repairs you win yourself: your walk-ins, your own website, your Google listing.
Can I see what I am charged?
Yes. Every fee is shown inside the app with its working, and you can dispute any fee from the same screen.
Is there a cost to get started?
Tilow Lite has no onboarding cost. For Tilow, guided onboarding is optional, and we recommend it.
Your data
Who owns my customer data?
Your customers are yours. Tilow keeps each business’s data separate inside the database, and tests that separation around the clock.
Can I get my data out?
Yes. Your customers, jobs, sales and stock can be exported from the app.
Where can I read about security?
On our security page, which lists the protections in place today.
Your brand
Do I have to rebrand?
No. You keep your name, prices and counter. Your receipts carry your business name and ABN, and your Tilow listing shows your business.
Do you set my prices?
No. You set every repair and sale price. Tilow gives you market data and a pricing engine if you want them.
Coverage
Will you send my customers to another shop?
Customers who choose you stay yours. The Tilow site routes a customer to the listed repairer that covers their postcode.
Can I cover more than one suburb?
Yes. You choose the postcodes you serve in your listing.
Leaving
Can I leave?
Yes, whenever you like. Export your data first, and your listing comes down.